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Are you a lean, mean ITSM machine?

Take this interactive quiz to find out.

Assess where your team is on their ITSM journey, from beginner (hot air balloon) to expert (rocket), and get matched with resources to elevate your IT team to the next level.

Question 1 sur 10

How much of your service delivery is self-service?

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Question 2 sur 10

How do end users use your knowledge base?

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Question 3 sur 10

How does your team respond to major incidents or service outages?

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Question 4 sur 10

How does your organization communicate service outages?

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Question 5 sur 10

After a major incident or service outage is resolved, how does your organization respond?

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Question 6 sur 10

Have your IT teams implemented a formal problem management process?

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Question 7 sur 10

Does your IT organization follow a formal IT change process to manage changes to production systems?

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Question 8 sur 10

What best describes the way your dev and IT teams work together?

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Question 9 sur 10

How much automation has your team implemented to help expedite work?

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Question 10 sur 10

What best describes your approach to asset inventory and management?

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Niveau d'évaluation

Icône de niveau débutant

Beginner

Congrats, it looks like your team is making their first stride in their lean ITSM journey!

We partnered with HDI to survey over 200 teams and here's what we learned

IT's role is evolving from "help fix my laptop" to "help me be the best." While many IT teams are still stuck firefighting, high-performing teams align with the business, embrace agile and automation, and drive digital transformation. We partnered with HDI to profile over 200 teams and found 5 things high-performing IT teams do that others don't. We're giving away the secret to make that change. Are you ready?

Learn the 5 secrets

Niveau d'évaluation

Icône de niveau intermédiaire

Intermédiaire

Congrats, it looks like your team is already on their way to becoming a lean, mean ITSM machine!

Niveau d'évaluation

Icône de niveau expert

Expert

Whoa, your team is already lean, mean ITSM machine! But there's always room for improvement, amiright?

Icône de niveau débutant

Beginner

Niveau d'évaluation

Icône de niveau débutant

Beginner

Congrats, it looks like your team is making their first stride in their lean ITSM journey!

We partnered with HDI to survey over 200 teams and here's what we learned

IT's role is evolving from "help fix my laptop" to "help me be the best." While many IT teams are still stuck firefighting, high-performing teams align with the business, embrace agile and automation, and drive digital transformation. We partnered with HDI to profile over 200 teams and found 5 things high-performing IT teams do that others don't. We're giving away the secret to make that change. Are you ready?

Learn the 5 secrets
Icône de niveau intermédiaire

Intermédiaire

Niveau d'évaluation

Icône de niveau intermédiaire

Intermédiaire

Congrats, it looks like your team is already on their way to becoming a lean, mean ITSM machine!

Icône de niveau avancé

Avancé

Icône de niveau expert

Expert

Niveau d'évaluation

Icône de niveau expert

Expert

Whoa, your team is already lean, mean ITSM machine! But there's always room for improvement, amiright?